Privacy Policy

Introduction

Grand Aurora ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website grand-aurora.com or engage our environmental consulting services.

Information We Collect

We collect information that you provide directly to us when you:

• Submit inquiry forms or contact forms on our website
• Request quotes or service information
• Communicate with us via email or other channels
• Engage our services as a client

This information may include:

• Name and contact details (email address, postal address)
• Property or project information
• Details about your environmental consulting needs
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• Browser type and version
• IP address
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested information
• Deliver environmental consulting services
• Communicate with you about your projects or inquiries
• Improve our website and services
• Comply with legal obligations
• Maintain records related to our business operations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With specialized contractors or partners who assist in delivering our services (subject to confidentiality obligations)
• When required by law or to protect our legal rights
• In connection with regulatory reporting or compliance requirements
• With your explicit consent

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Project-related information may be retained for extended periods to maintain complete project records.

Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information that we hold
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser. For more information, see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: [email protected]
Address: Level 3, 147 Collins Street, Melbourne VIC 3000, Australia